Triggers: Actions made by a customer, after which the chatbot starts the conversation.The conversation flows can be built using these three things: So depending on the customers’ actions or specific questions, chatbots answer accordingly. The majority of chatbots talk to customers based on the pre-made conversation flow chart – a scenario of a conversation. As much as 80% of consumers are more likely to buy when they have a personalised experience, and speaking the same language as your clients largely contribute to this personalisation. Reply to messages in multiple languages : communicating in multiple languages is vital when your business has a diverse clientele.Make the sales funnel: You make a series of messages that guide customers through various sales funnel stages, and a chatbot will automatically do it for you.Conduct giveaways: All you need to do is prepare a scenario, and the bot will be responsible for the giveaway from start to finish.Mention in stories and increase likes and comments.Instantly respond in Instagram DMs, giving accurate information about your products or services.Here’s what chatbots are capable of today: The chatbots’ functionality is straightforward: your client does something you assume as a conversion action in your current marketing funnel (for instance, texts you in DM, follows you or leaves a comment), and then, after a few seconds, the bot replies according to the scenario prepared in advance. And when this happens, your chatbot shouldn’t impersonate a human agent not to ruin the whole customer experience. Besides, chatbots are not as flexible as humans in terms of problem-solving and decision making, so if your customer has a question that wasn’t added to a chatbot dialogue scenario, the chatbot simply won’t be able to answer it.Īs a result, a customer ends up addressing a real human. Yet as a brand, you shouldn’t try to make a chatbot look like a real person since it’s not transparent. As a matter of fact, chatbots are legit bots are not. They don’t like, comment on your posts, or ghost follow you. They’re just a means of communication between you and a brand. Instagram chatbots, in turn, don’t even try to pretend to be real people. Such attributes as followers and following quantity ratio, amount of posts, publishing frequency, advertisement presence, and different interrelationships between them are taken into account during the analysis. It analyses such facets as followers/followings ratio, amount of posts, posting frequency, presence of ads, ER, and other attributes when coming up with a verdict on whether the profile is legit. The machine-learning enhanced analysis leveraged by Combin detects bot-like accounts and posts with a 90% precision. With Combin Growth, you can distinguish between real followers and fake. So when talking to a chatbot, you’re having a conversation not with an actual human but with a computer. How to boost conversions and sales with Instagram chatbotsĪ chatbot is an automated conversation bot that is embedded into Instagram.Here’s when Instagram chatbots come in handy. 35% of customers report they would like to see more businesses leveraging chatbots.Ĭontent is king, of course, but what’s next? Imagine spending hours on Instagram posts, stories, Reels, and live streams, but how can you convert these content efforts into sales? Unfortunately, a large number of companies cannot answer this question clearly.Conversations with chatbots acquire a customer satisfaction rate of 87.58%, which is 2% higher than the rate for communication with human agents.87.2% of buyers say they had a neutral or positive customer experience talking to chatbots.More than 40% of consumers use chatbot marketing tools for purchases, thus making conversational AI an outstanding acquisition for your salesforce.27% of consumers were unsure whether the last customer support interaction was with a chatbot or a human agent.Conversational artificial intelligence handled almost one in six global customer service interactions.Chatbots are capable of handling as much as 80% of common enquiries.Before we dive deeper into the perks of chatbots for business, let’s set the stage with some interesting chatbots stats:
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